The first week of 2021 was so 2020, and the business productivity world was not immune. Hours into the first business day of the New Year on Monday, Jan. 4, Slack went down. The outage lasted from around 9 a.m. to 12:15 p.m. ET, according to Slack’s status report.

Slack’s Monday-morning downtime sent the business world into a frenzy, leaving employees to wonder how to possibly connect with colleagues digitally while revving up the Twitter GIF engine with illustrations of chaos and business paralysis.

Three-hour outages for communications tools likely won’t bring down NASDAQ-listed enterprises, but it begs the question: how should businesses respond when these central collaboration and communications tools go down and usually-reliable cloud computing services demonstrate their frailty like an unplugged cable box? Is a backup plan needed for these times, and how extensive should it be?

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Rosa Lear

Author Rosa Lear

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