Corporate Compliance Insights: Companies Are Cracking Down on Chat Apps, But It’s Still Too Hard to Find What They’re Looking For

A hybrid communication environment has become the norm for most companies, from the use of messaging apps to communication systems. And while companies (and regulators) are cracking down on inappropriate use of these tools, as Theta Lake’s Stacey English explores, finding the information they need remains a challenge for many companies.

Regardless of whether employees are working in an office, from home or a combination of both, they rely on modern communications tools to successfully do their jobs. These tools are efficient and effective but pose serious compliance and security risks to organizations when incorrectly used. Increasing amounts of personally identifiable information (PII) and personal health information (PHI) are being shared across platforms, and organizations are expected to be able to securely capture and retain, as well as retrieve and delete, this personal data.

If organizations do not use communications tools that support data protection and compliance capabilities and serve their employees’ needs, they risk severe compliance and security consequences.