A new report by Theta Lake has uncovered widespread AI adoption across enterprises — yet significant gaps remain in compliance and governance capabilities.
The company’s seventh annual Digital Communications Governance Report found that 99% of organisations are now using AI within workplace communications, creating a surge in what Theta Lake defines as “aiComms” — a new class of communication where AI-generated content interacts with human participants.
However, 88% of respondents said they face governance and security challenges linked to this rapid AI expansion, exposing firms to new regulatory and data protection risks.
The findings reveal that 47% of firms see ensuring the accuracy and compliance of AI-generated content as their greatest challenge. Beyond AI, the study highlights structural inefficiencies in communication governance. Around 82% of firms use four or more unified communication and collaboration (UCC) platforms, while on average, companies now rely on six tools. This fragmentation is compounded by the fact that most organisations depend on at least three separate vendors or repositories for recording, archiving, and monitoring communications.
The report also found that 62% of firms struggle to reconstruct or replay conversations spanning multiple tools during investigations, while 41% face challenges in migrating on-premise voice recordings to secure cloud infrastructure. A further 67% expressed concern about employees using off-channel communication methods, which could lead to regulatory breaches and fines.
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