From composing emails and instant messages to preparing proposals, summarising meetings, and providing real-time guidance, AI is fundamentally reshaping how organisations exchange information internally and with clients, claims Theta Lake.
As agentic and generative AI become deeply embedded within collaboration platforms, a new communication category has emerged: AI-generated communications (aiComms). These include any interactions between humans and AI or between two AI systems. Crucially, they pose the same — and in some cases greater — compliance and conduct risks as traditional human-only communications.
A common misconception is that AI-driven conversations are confined within organisational boundaries. In practice, aiComms frequently cross those borders. They can influence external client interactions, become part of regulated financial messaging, or even trigger automated decisions and transactions. This rapid diffusion of AI-generated content introduces unprecedented risks that extend across data accuracy, privacy, and regulatory compliance.
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