Also, AVOXI and Metrigy most organizations concerns about contact center call security, fraud and voice quality.
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover deals like: Theta Lake and Cisco launching Webex Compliance Hub; Infobip partnering with Oracle on WhatsApp and SMS messaging; Alchemer acquiring customer intelligence platform Chatmeter; and Medallia and Adobe expanding their partnership to include AI agent integration.
We also cover reports, such as AVOXI and Metrigy’s report on the state of the contact center and Riverbed’s report on AI in IT operations.
Deals
Theta Lake and Cisco Launch Webex Compliance Hub
Theta Lake, a provider of unified communications and collaboration compliance solutions, and Cisco partnered to launch the Webex Compliance Hub. Powered by Theta Lake, this unified and built-in Cisco solution provides integrated compliance and risk management capabilities for Webex Suite users. Some features include capture, compliance archiving, recordkeeping reconciliation, eDiscovery, remediation, observability, enforcement and more across text-based, voice, audio and video communications. These capabilities cover Webex Messaging, Webex Meetings, Webex Calling, SMS, Call Logs, Webex Meetings In-Meeting Chat, Transcripts, Cisco AI Assistant for Webex output, and Slido.
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