AI is rapidly becoming a core participant in workplace communications, creating a new class of “aiComms” that traditional compliance tools weren’t built to handle
Key insights:
- Growing pains with expanded AI use — The surge in AI adoption is creating new compliance, governance, and security challenges for businesses, with nearly all firms planning to expand AI use.
- Many compliance teams are faltering — Current compliance approaches are falling short, with 88% of firms struggling with AI governance and data security, and 37% reporting gaps in their search and e-discovery capabilities.
- New communications tech tools might help — To address these challenges, organizations need to invest in innovative digital communications governance and archiving platforms that can handle the complexity of AI-generated content and provide forensic-level insight into potential issues.
Human-to-AI communication is accelerating across the workplace, creating new compliance, governance, and security challenges for modern organizations. The rise of AI assistants, generative AI (GenAI) tools, and agentic AI introduces a new category of communications — known as aiComms — and a new workplace participant: AI itself. Organizations now face added complexity as they work to manage, monitor, and retain these evolving forms of communication.
Read the full article at Thomson Reuters.
