For regulated firms using Zoom, certified integration is the only compliance approach that stands up when regulators come calling.
For regulated organisations, a compliance programme is only as strong as its weakest point. One missed update, or one gap in the records, and firms can find themselves in trouble precisely when they can least afford it.
Zoom is no longer just a video conferencing tool. Meetings, chat, phone calls, SMS, whiteboards and AI summaries each carry compliance and governance weight, and each creates new pressure for the teams responsible for keeping records and monitoring how staff communicate.
“A lot of compliance technology has historically been built around email and voice,” says Dan Nadir, Chief Product Officer at Theta Lake. “But now, Zoom brings many different modalities to the table that are relatively new.”
Most compliance tools were built for a simpler world when communications were centred around email. They weren’t designed to handle everything Zoom now offers, like video meeting recordings, AI summaries, and even in-meeting chat. For firms in financial services, healthcare, and other regulated sectors, that gap is becoming harder to ignore.
What Zoom Compliance Integration Needs To Deliver
The basic requirements for regulated firms are straightforward: retain records and supervise them. Doing both properly can be harder than it sounds.
“If you have a hundred regulated users and those users have just one Zoom meeting a day, that could be 100 hours of video that you are now responsible to supervise,” says Nadir. “Many firms just don’t have the human resources to be able to do that at scale.”
The typical response is to switch certain features off, but that just creates a different problem.
This is why Zoom chose Theta Lake to power Zoom Compliance Manager (ZCM). What sets Theta Lake apart isn’t just the ability to retain and supervise large volumes of data, but how closely the two companies work together.
“We actually work hand in hand with Zoom during the development process,” says Nadir. “We’re often helping them define new requirements related to compliance, and we understand their roadmap so we can plan accordingly.”
These connectors require maintenance over time, they are never “set and forget.” Read the full article.
