Business Wire: Theta Lake Report Uncovers Growing Lack of Compliance Visibility into Business Communications in the Hybrid Workplace

“Modern collaboration tools have become the foundation of the hybrid work environment, making it all the more important for organizations to have complete visibility into the communication channels employees are using,” said Stacey English, Director of Regulatory Intelligence at Theta Lake. “The findings are a wake-up call to the growing gap between the collaboration platforms employees prefer and the technology needed to remain in compliance. Our report provides a roadmap for businesses to meet the evolving communication needs and compliance mandates of the hybrid workforce.”

Business communications continue to evolve, presenting complex challenges for those tasked with maintaining compliance, security and data privacy. The survey findings indicate a broad subset of communications channels are unmonitored, while usage continues to spike. 67% of respondents expect the usage of collaboration tools across popular platforms like Microsoft Teams, Zoom, Webex, Slack and RingCentral to increase. Simultaneously, employees show a growing preference for the feature-rich tools available through these platforms over legacy methods of communication, with 81% using chat and 63% using video as much or more than email to communicate. In line with last year’s findings, the transfer of files via chat (52%) and the ability to share links in chat or on screen (41%) are still considered the riskiest features.