Industry Perspectives

Contact centers are, by definition, all about communication. And the richness of the communication has been enhanced immeasurably by the deployment of unified communication and…

An investigation into the use of off-channel and unpreserved communications by the SEC has led to another 16 firms being fined for recordkeeping failures. The $81m in…

Reveals Critical Gaps in Governance and Compliance for Employee CommunicationsCo-author: Matt Lehman, Industry Principal, Financial Services, RingCentral Regulatory fines already exceed $2.6bn Fines from US regulators for unmonitored…

The results are in Theta Lake is delighted to unveil its 2023/24 Digital Communications Governance, Compliance and Security Report. In its fifth year, this unique industry…

Theta Lake has published its fourth annual survey report on modern communications compliance and security, highlighting the complex challenges faced by those tasked with maintaining compliance, security…

The last two years have brought tremendous change, forcing us all to adapt and adopt technology, processes, and initiatives to stay connected virtually in an…