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A MODERN SOLUTION TO DCGA
(DIGITAL COMMUNICATIONS GOVERNANCE AND ARCHIVING)

What Is DCGA?

Gartner defines DCGA as digital communications governance solutions that are designed to enforce corporate governance and regulatory compliance, across a growing number of communications tools available to employees. For the various communication tools in use across the enterprise, DCGA solutions enable consistent policy management, enforcement and reporting capabilities.

Theta Lake Approach To DCGA

With Theta Lake, today’s regulated firms can eliminate compliance gaps that threaten the use of current and future digital communications as well as enhance end user, IT and compliance productivity with seamless integrations, unified compliance and advanced AI. Maximize UCC investments through full enablement of features – without fear of compliance missteps.

DCGA Core Requirements

See how Theta Lake uniquely addresses the key requirements of Gartner’s DCGA framework

Communication Capture & Record Reconciliation Coverage

Support communication sources including workstream collaboration tools across email, chat, voice, and more

Theta Lake Capabilities: Theta Lake has certified API-based integrations for all of today’s top workstream collaboration platforms like Microsoft Teams, Zoom, RingCentral, Slack, and Asana as well as coverage for Outlook, Exchange, Google Workplace, Sharepoint, Verizon, Dialpad, Cloud9, and more where Theta Lake is the only DCGA vendor resold and invested in by the leaders in Unified Communication & Collaboration.

A complete reconciliation and auditing of captured communications, from source to storage

Theta Lake Capabilities: Theta Lake has 3 layers of upstream and downstream reconciliation with health check support for collaboration platform integrations.

Supporting additional communications sources, such as text, chat and instant messaging (IM)

Theta Lake Capabilities: Theta Lake has native source capture across all communications, not just text-based or voice, but also SMS, whiteboards, video and more.

Integration with corporate–owned or BYOD mobile devices, to capture messaging apps, calls and voice recording content

Theta Lake Capabilities: Theta Lake has broad support for all types of mobile coverage across Mobile Unified Communications Apps, Microsoft Teams Operator Connect with over 92 carriers, Verizon, Mobile Compliance Enforcement solutions for SMS, messaging apps, chat, video and voice for BYOD or Corporate-owned devices.

Capturing messaging apps, such as WhatsApp, WeChat, Signal and iMessage

Theta Lake Capabilities: Theta Lake has mobile app support with turnkey integrations for popular message, carrier, and mobile compliance enforcement platforms with comprehensive capture of content (voice, SMS, MMS).

Capturing audio, video, call recordings and other screen-sharing content including text transcriptions

Theta Lake Capabilities: Theta Lake provides comprehensive and unified capture of all content and media including full support for replay, analysis, and detection of text, audio (full audio and transcript), visual (e.g., images, emojis, whiteboards, screen shares), and video content (e.g., on camera, apps shared, etc.), with the ability to selectively archive all or only some of the media based on policy.

Capturing and rendering reactions and emojis

Theta Lake Capabilities: Theta Lake provides complete capture of conversation data including GIFs, reactions, emojis, and even text within images and text in video with analytics that can intelligently detect based on risky or noteworthy emojis and images used in conversations.

Deployment options, including SaaS and PaaS

Theta Lake Capabilities: Theta Lake has a pure Soc 2 Type 2, PCI compliant SaaS deployment for AWS or Azure with options to deploy in any geography supported by either; ability to leverage customer encryption (BYOK) and customer owned storage (BYOS); and unified support for multiple parallel storage locations globally to support data sovereignty needs.

Demo screenshot of Theta Lake Unified Capture, a DCGA solution
Theta Lake Unified Capture with simple integrations, data routing, reconciliation, configuration drift monitoring and health checks

Search, Discovery, Storage, and Compliant Archiving

ThetaLake Unified Conversation Replay
Theta Lake Universal Search replays voice, video, chat, and more with unified conversation views and export options

Monitoring employee communications within vendor-native or third-party archives

Theta Lake Capabilities: Theta Lake provides the ability to capture, analyze, search, and detect risk in its native storage while also supporting the ability to send full data enriched with analysis metadata to third-party systems including full reconciliation and the ability to view and review data sent to a 3rd party archive in Theta Lake via integration.

Classifying and categorizing content based on metadata and aligning to retention schedules

Theta Lake Capabilities: Theta Lake provides indexing, segmentation, and routing of content based on any metadata including app type, media type, location, user, group, and more with the ability to route to specific retention rules, durations and destinations including multi-geo based presentation archives in any country or region supported by S3 or Azure.

Administering basic life cycle, export, reporting, search and access activities

Theta Lake Capabilities: Theta Lake has comprehensive search, including the use of timeline views, dashboard and trending views;  visualization of data flows, data type reporting, etc. with full and granularly controlled legal hold with export and reporting capabilities.

Organizing search activity into saved searches, assignment to investigations/cases, and data export management

Theta Lake Capabilities: Theta Lake searches can be saved and used as routing rules across hundreds of search filters and attributes. Searches can be maintained and added to as a part of case management. Case management includes legal hold, data export, workflows and more.

Communications Supervision, Surveillance, and Proactive Monitoring

Proactively monitor communications against predefined lexicons

Theta Lake Capabilities: Theta Lake provides hundreds of built-in ML and NLP-based detections, the ability for customers to use keywords and lexicons, the ability for customers to add or import their own existing lexicons, and the ability to combine any or all of those as well as any search attributes into compound detection rules.

Support for multiple languages

Theta Lake Capabilities: Theta Lake supports capture, archiving, search, and custom detections for content in any language. Additionally, Theta Lake supports over 10 languages for automatic transcription, translation, and multi language classifier based detections.

Automating proactive monitoring, alerting and tagging

Theta Lake Capabilities: Theta Lake monitors for both risk in communications and configuration drift in workstream systems using ML, Lexicon, or compound detection rules. Users can review, tag and route content based on detections and alerts.

Integration of data models, including large language models (LLMs), and natural language processing (NLP) for proactive monitoring beyond lexicon-based rules

Theta Lake Capabilities: Theta Lake has patented, purpose-built models with detailed explainability overviews that do not rely on customer data and are fully private using high quality synthetic data to power its built-in detections. These detections also have built-in efficacy reporting exposed to customers in the product itself.

Assessing communications for sentiment, tone and other behavioral analytics, typically using AI/ML

Theta Lake Capabilities: Theta Lake ML-based detections for compliance, workplace, and other items of interest or risk include detections built around tone, context, and implied intent using the rich, complete data where only Theta Lake has provable reconciliation of completeness and understanding across all modalities.

Real-time interaction with communication tools to provide immediate feedback and remediation of employee actions

Theta Lake Capabilities: Theta Lake detects risks in both the content and the context of communications, enabling automated actions such as inserting disclaimer in a chat in real-time or enabling reviews to remediate or redact identified content from the archive as well as its original source while notifying and surfacing training to participants automatically.

Implementation of techniques to reduce false positive and false negative outcomes, such as ML

Theta Lake Capabilities: Theta Lake’s detections have multiple layers to measure and improve efficacy including continuous monitoring, training, and retraining; customer specific interaction and training surfaced directly in review; and customer driven classifier audit reporting supported directly in the product for customers.

Consolidating multiple communication sources into single-search, timeline and proactive monitoring views

Theta Lake Capabilities: Theta Lake provides a unified conversation and timeline view across all channels, tools, and modalities of a conversation that may span multiple messages, emails, meetings, phone calls, and more. Those unified conversation replay and timeline views include highlights where detections hit as well as the option to use AI summaries of the conversation and its topics all to drive efficiency and timeliness in search and monitoring.

Content Policy Detections
Theta Lake Proactive Compliance detects risks with ML and AI, assisting reviewers and implementing protection mechanisms

Ways to Learn More

eBook

Top 5 mobile compliance
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White Paper

The data problem with compliance archiving
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Video

Q&A With Devin Redmond: Digital Communications Governance and Archiving (DCGA)
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