The Financial Industry Regulatory Authority’s Annual Risk Monitoring and Examination Priorities Letter provides a roadmap of key compliance issues for firms to consider in advance of the exam cycle. The 2020 letter includes topics that are of no surprise to industry observers—the new Regulation Best Interest, LIBOR transition, and digital assets, among others. What is of note, however, is a general focus on communications via digital channels.
The exponential growth in the use of collaboration platforms like Zoom and Microsoft Teams have compliance implications for several priorities discussed in the letter- specifically, Regulation Best Interest, cybersecurity, and technology governance. This article examines FINRA’s historical approach to digital communications, nuances of new collaboration platforms, and the impact of these applications across 2020 examination priorities.