As 2022 enters its final month, it is time to look into the new year. Theta Lake, a security and compliance platform for modern collaboration tools, has outlined the 10 trends it sees coming to fruition in 2023.
Embracing UC tools
The first trend outlined by Theta Lake was that firms will embrace unified communications (UC) tools as a way to gain competitive advantages.
It stated that as part of digital transformation, IT budgets will favour voice, video, chat, whiteboard, document and project tools that can improve productivity, connectivity, and information sharing as well as customer acquisition and experience.
These investments and ROI expectations will drive the adoption of currently disabled features in Zooms, Teams, Slack, and many other communication tools. Firms that fail to modernise their UC and compliance technology, relying on policy-based controls to block or manage use of these features, will be at the mercy of regulators, customers and competitors.
It said, “As a result the growing gap between firms that embrace the full features of UC tools compared to those that try to prevent the evolution to UC will begin to show in the improved topline, bottomline, and compliance of the former over the latter.”