In today’s fast-paced digital landscape, financial services organisations face the dual challenge of maintaining regulatory compliance while ensuring efficient communication. The integration of Theta Lake with Webex Calling presents a solution designed to streamline voice communications compliance.
This integration offers a comprehensive system for capturing, archiving, and analysing all communications within the Webex Calling platform. By securely monitoring and archiving voice recordings, SMS, call logs, and metadata, it provides extensive coverage for all vital communication channels.
What distinguishes this integration is its utilisation of advanced AI and natural language processing (NLP) technologies. These tools enable real-time risk detection and compliance monitoring, aiding organisations in adhering to strict regulations such as SEC 17a-4, FINRA Rule 3110, MiFID II, and FCA SYSC. The AI-enhanced insights help in reducing both false positives and negatives, thereby improving the reliability and efficiency of compliance management.
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