Compliance search and discovery across unified communications platforms present substantial challenges. Those tasked with governance responsibilities, such as audits, investigations, and e-discovery, find themselves grappling with the complexities and sheer volume of modern communications.
According to Theta Lake, this complexity is compounded by the limitations of traditional archiving solutions, often leading to ‘best guess’ efforts in identifying risks or misconduct. This not only hampers effective decision-making but can also result in penalties, sanctions, and reputational damage for the organization.
Modern enterprises deal with a vast array of communication forms ranging from emails and chats to voice communications and even video content. In such environments, where large numbers of employees engage across multiple platforms, the volume of content grows exponentially. The nature of this content adds another layer of complexity; texts can include emojis, images, or memes, all of which need to be considered during compliance checks to detect potential risks or malicious intent.
The dynamic nature of unified communications content (UCC) complicates compliance further. A single conversation may span various applications and forms of communication, from virtual meetings to emails and phone calls, over extended periods. These conversations can be persistent, evolving over days or even years, making it extremely challenging to track conversation patterns, relationships, and intents. Additionally, the integrated nature of modern UCC platforms, which allow switching between communication modalities or platforms, adds to this complexity, posing a significant challenge for compliance IT teams to keep pace.
Read the full article by FinTech Global.
