Mid-Market Account Manager

The Position

As a Mid-Market Account Manager, you will play a critical sales role in nurturing and expanding our existing relationships within the mid-market customer portfolio. This position focuses on driving revenue growth through account management and customer success, ensuring that our clients fully leverage our solutions to achieve their business objectives. You will be responsible for meeting a sales quota by identifying upsell opportunities, closing deals, managing renewals, and acting as a trusted advisor to your customers.

Responsibilities

• Develop and maintain strong relationships with mid-market clients, ensuring high levels of satisfaction and engagement.
• Implement and follow a proven playbook to drive customer success, focusing on expanding our footprint within existing accounts.
• Actively identify and pursue opportunities for account growth, leveraging customer feedback to enhance their experience and maximize value from our solutions.
• Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support.
• Conduct regular business reviews with clients to assess their needs and demonstrate the value of our solutions.
• Expand relationships within accounts across different personas and groups, requiring proactive prospecting.
• Become an expert in Theta Lake’s products and roadmap to effectively position solutions that solve customer needs and identify upsell opportunities.
• Stay informed about industry trends and the competitive landscape to effectively position Theta Lake’s offerings.

The Company

Theta Lake is the only communication compliance vendor directly financially backed by the leaders in unified communications including funding by Zoom, Salesforce, RingCentral, and Cisco as well as Wells Fargo and tier 1 venture firms including Battery, Lightspeed, and Neotribe. Theta Lake is also the only vendor with a 4.9 out of 5 star and a 100% Would Recommend ratings for enterprise information archiving from customers via Gartner Peer Insights as well as the only vendor with patents for unified communication compliance and security. Theta Lake works with security focused and regulated organizations to solve their communication capture, archiving, proactive compliance risk detection, and surveillance needs.

Read more: https://thetalake.com/

Location and How to Apply

• Remote – US
• We cannot sponsor visas at this time. Please do not apply if you are on a visa for the US.
• To apply, please contact us at careers@thetalake.com.

Compensation

$75,000/year to $110,000/year + commission + equity + benefits

Individual pay is determined by skills, qualifications, experience, location and market conditions. Compensation details listed in this posting reflect the base salary only, and do not include commission, equity or sales incentives, if applicable. In addition to base salary, Theta Lake offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, 401(k), and health and dependent care flexible spending accounts.

We have these characteristics and like to work with people who do too:

• Driven and Accountable: You are committed to doing the foundational work required to foster long-term customer relationships and drive success
• Self-Starter: You thrive in an entrepreneurial environment, actively seeking opportunities and creating value for our customers
• Growth-Oriented Mindset: You possess a passion for driving growth and a strong desire to contribute to the company’s expansion
• Adaptability: You embrace change and can pivot quickly, approaching challenges with a solution-oriented attitude

We’re most excited if you also have some of these skills (or are ready to learn):

• 3+ years of professional account management experience, particularly in a farming role focused on nurturing existing accounts
• Experience with technology solutions for unified communications (e.g., Zoom, Webex, Microsoft Teams) and compliance-related technologies (e.g., call recording, archiving, risk management)
• A background working with mid-market clients in regulated industries, such as financial services
• A desire to thrive in a dynamic, supportive environment where adaptability and wearing multiple hats is essential