Restricting UCC features for compliance limits productivity. Digital Communications Governance and Archiving is the right approach.
In the modern workplace, unified communication and collaboration (UCC) tools are the place where business lives and good ideas begin their start, making them essential for enhancing productivity and facilitating always-on, ubiquitous communication across chat, voice, video, whiteboards, and more. However, many organizations face the challenge of balancing the benefits of these tools with regulatory compliance requirements and obligations. This often leads to the restriction and turning off UCC features, or not even adopting some tools at all. While this may be an understandable response, especially in the more than $4B in fines that have been levied in financial services for inadequate recordkeeping and the use of unsanctioned communications, it denies business users the opportunity to be more productive, firms to be less competitive with their peers when using UCC and minimizes the impact of UCC adoption in the enterprise, while still surprisingly creating new compliance risks.
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