Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new features that expand a company’s ability to maintain security, privacy and compliance.
Today, Theta Lake announced it added new capabilities to the Theta Lake Risk and Compliance Suite, a software tool that helps ensure secure communications meet industry compliance guidelines for unified communications and collaboration (UCC) platforms such as Microsoft Teams and Zoom and other collaborative workflow platforms such as Asana and Box. Theta Lake primarily sells into the financial services, health care, and public sector verticals.
The new capabilities extend and/or enhance Theta Lake’s three core functional areas: Unified Capture, Unified Search, and Proactive Compliance.
Unified Capture
With Unified Capture, Theta Lake’s customers capture interactions within UCC tools – e.g., a voice call or email, as well as the content of those interactions, between broker and client. Theta Lake now captures content and modality types such as Zoom AI Meeting Companion, Verizon SMS and MMS, visual content and audit logs for whiteboards; omnichannel social and mobile messaging app capture for RingCentral CX, and more.
The following graphic shows Zoom Meeting and Zoom AI Companion Meeting Summary captured by Theta Lake.
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