IT and compliance professionals face significant challenges in responding to governance events. The current landscape of digital communications is complex and voluminous, and the traditional approach of using separate email and voice archives only adds to the difficulties. As a result, compliance searches often become challenging, incomplete, and lack the necessary insights.
- Legacy archive solutions: Compliance and discovery requests demand being able to respond to regulatory, legal and governance quickly and accurately. Legacy email and voice solutions deliver slow and siloed results and aren’t built for today’s complex communications.
- Lack of context: IT, compliance and legal personnel must be able to accurately determine the participants’ conversation flow, intent and events around a digital conversation, regardless of modality, timeframe or platform choice.
- Incomplete records and search results: Compliance, discovery and investigations require knowing with certainty that you have all of the necessary data points to deliver a complete record, without missing anything when a conversation may change platforms or modalities.
Theta Lake Unified Search modernizes the compliance search experience to match today’s dynamic modern UCC landscape, which encompasses voice, video, text and more. It goes beyond simple keyword search by utilizing visualizations, dashboards, and generative AI.
Built to support all modalities, Unified Search provides both the big picture, and meaningful insights into potential risks and policy violations.
Eliminate the constraints of legacy siloes that are complex, hamper productivity and are costly to operate. Unified Search enables you to take a SaaS based approach to Digital Communications Governance.
Unified Search can be applied to compliance audits, internal investigations or discovery. Oversight of numerous or single individuals is easy and can apply to chats, meetings, audio or messaging interactions.
Efficiently aggregate all of the necessary data across chat, voice and video, meshed applications, and extended timelines – providing a complete “big picture” using visualizations.
Deliver a complete and unified view of a user’s communications, across their various digital identities, to eliminate gaps during investigations.
Using Unified Conversation Replay, compliance team members can select two or more participants and view the total history of their communications across all of a firm’s monitored platforms.
Conversation Summary can help evaluate the communication of two or more participants or channels, extracting the important topics from the conversation using generative AI.
Document Sharing Timeline provides a timeline view of a document’s journey, and helps answer questions like who else has seen this content, and where else has it been shared?
Participant Communication Graph delivers a visual representation of a search participant and whom they communicate with over any platform or modality.
Unified Conversation Replay
View the total history of monitored users’ communications across various platforms – chat, voice, enterprise social and more
Unified Conversation Replay Timeline View
Timeline View gives the user the ability to navigate the context of the conversation sequentially over time, and makes all of the content searchable
Document Timeline
Unified Search’s Document Sharing Timeline uncovers the history of information about assets like files that are attached to UCC communication streams
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