London, 15 May 2019 – Red Box, the leading platform for voice, today announces a partnership with Theta Lake, a leader in compliance artificial intelligence (AI) for video, voice, and unified digital communication. This partnership allows Red Box’s customers to take advantage of Theta Lake’s purpose-built AI and Deep Learning-powered software to automatically detect compliance risks in their recordings, and significantly reduce the cost and complexity of managing corporate compliance and regulatory requirements to retain and review digital content.
With the failure to comply with financial services regulations potentially resulting in significant fines (such as Dodd-Frank and, most recently, MiFID II) there is a greater need for more high quality audio to be securely captured.
Red Box’s reliable, secure and high-quality capture across all telephony systems, old and new, enables Theta Lake’s platform to leverage enterprise wide recordings and apply natural language processing and deep learning to automate detection of regulatory and corporate compliance risks, while also use insights gained to improve and automate workflows for addressing these risks. By being able to focus review efforts on identified risks, organizations can perform more accurate review on larger volumes of recordings with less resources.
Pete Ellis, Red Box Chief Product Officer, commented: “Through our open API strategy we enable AI vendor partners to leverage voice data in a fluid and consumption-based way, giving customers the ability to maximize the value of captured voice data sets. We’re delighted to partner with Theta Lake, who are true innovators in compliance AI and delivering significant value around automating auditing processes and proactive risk management.”
Anthony Cresci, Theta Lake VP of Business Development & Operations said: “One of the main reasons we’re excited to work with Red Box is the quality and reliability of their call recordings, which allows us to use our leading AI platform to significantly reduce the compliance risk for organizations. We know that organizations face many challenges around communication compliance from increasing regulations and new privacy laws to accountability regimes, increasing the need to know what is in their call recordings, which is why our platform streamlines the process, allowing organizations to not only comply with existing regulations, but take a more proactive approach to risk management without a significant investment of time or money.”
About Red Box
Red Box is the leading dedicated voice specialist, empowering organizations to capture, secure and unlock the value of enterprise wide voice. With the most open and connected platform, we capture and transcribe voice communications from over 55 systems (legacy and new), across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximize the value of captured voice data.
Working with our global reseller channel, we are trusted by leading organizations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centers and over 70% of UK police forces) and we capture and secure millions of calls daily for over 3,000 customers around the world.
For more information visit www.redboxvoice.com
About Theta Lake
Theta Lake provides cloud-based compliance for video, audio, and other modern digital communications. Its patent-pending technology uses AI, deep learning, and seamlessly integrates with the leading audio recording, video marketing, and video conferencing platforms to detect compliance risks in what was said or shown in modern digital communications. Using AI to also power insights and automation, Theta Lake provides directed workflow to add consistency, efficiency and scale to the compliance review and supervision process, driving down the cost of compliance.
Learn more about Theta Lake’s integration with Red Box.