Theta Lake, the market-leader in digital communications governance and archiving (DCGA) solutions, has announced that it is adding over 100 new capabilities to its flagship offering.
The solution has been imbued with a swathe of industry-first innovations, to extend the company’s position as the space’s pre-eminent force.
Theta Lake’s expanded DCGA platform is part of its ongoing mission to offer a cohesive compliance solution across all workplace communication channels that deliver better business outcomes.
The Compliance and Risk Suite addresses the common issues of siloed eComms archives and compliance voice recordings by unifying capture, archiving, search, supervision, and surveillance functions.
In an exclusive interview with FinTech Global, Director of Global Product Marketing at Theta Lake, Garth Landers, opened up on the firm’s innovative offering, explaining how it addresses the growing compliance challenges that organisations are facing.
“In addressing these challenges, we take a comprehensive approach,” Landers explained. “As highlighted in our recent announcement, we’ve introduced over 135 new features and capabilities to our platform, which we refer to as Digital Communications Governance and Archiving (DCGA)—a term coined by Gartner to define this market. This suite addresses the compliance needs of modern communications across unified communications, contact centres, whiteboards, and more.
“Our approach starts with capturing content from mission-critical communications platforms to ensure it is properly indexed and preserved for record-keeping, helping organisations avoid the large fines and sanctions recently seen in the news. This also allows them to re-enable many UCC features that were previously turned off for compliance purposes,” Landers said.
The platform is designed to streamline compliance processes, offering extensive support for key governance requirements such as litigation response, compliance audits, and investigations.
It enables organisations to efficiently locate and consolidate necessary information across a wide range of formats, including voice, video, whiteboards, chat, and SMS.
Equipped with powerful visualisation tools, Theta Lake’s solution empowers compliance teams to quickly assess cases, gain clear insights, and respond promptly and accurately to regulatory needs.
“Additionally, our platform helps organisations proactively detect and identify risks within the massive volume of information generated every day,” said Landers. “This includes identifying communications that might signal potential bribery or gift-giving. We offer coverage across nine languages, allowing teams to monitor communications patterns even when users switch languages. Our platform also recognises and flags the use of unauthorised chatbots that may take notes during meetings.
“We deliver this functionality in a modular, frictionless way that enables organisations to address compliance requirements based on their specific needs, without requiring extensive time or capital resources,” he continued.
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