When is an emoji not just an emoji? When it is cited in a legal case alleging an organization breached U.S. securities laws.
Emojis are now legal communication. That’s the big headline in this podcast with Susannah Hammond of Theta Lake. Hammond, who has extensive experience as a senior regulatory intelligence expert with Thompson Reuters, and who has been a compliance officer with a major financial organization. Hammond connects the dots between the way organizations are increasingly using emojis in their text communications with customers, how such communications now have the legal weight of words, and how all that means that AI powered systems are needed record such traffic.