Secure every call: Theta Lake makes Operator Connect regulation-ready
As Microsoft Teams expands its dominance in enterprise communications, Operator Connect is the game-changer enabling seamless voice integration directly within the platform. It’s a revolution for unified communications leaders—but one that comes with a catch: compliance risks.
For organizations in regulated industries, the ability to securely capture, govern, and archive voice interactions is critical. Enter Theta Lake, the compliance powerhouse that’s redefining how enterprises manage voice communications within Teams. With its mobile-first compliance solution, Theta Lake is ensuring that UC leaders and compliance teams can unlock Teams’ full potential without ever compromising security or compliance.
Cracking the Compliance Code for Operator Connect
“Operator Connect simplifies telephony in Teams, but with simplicity comes responsibility,” says Garth Landers, Director of Global Product Marketing at Theta Lake. Operator Connect may streamline Teams workflows, but it also creates additional voice communication records within Teams that organizations must manage for compliance.
Organizations must ensure that every voice interaction—whether it’s a quick mobile call or a formal meeting—is fully captured, stored, and auditable to meet regulatory standards. However, many compliance tools fall short, offering partial solutions like metadata capture or transcription-only approaches.
Read the full article by UC Today here.
