
Leading DCG solution provider Theta Lake on its latest Microsoft Teams integration
Voice calling via Microsoft Teams is one of the great digital enablers.
That’s because – for many historically Microsoft-dependent businesses large and small – the giant platform provided a soft, pandemic-induced push on the journey towards cloud-powered capability, agility, and cost-efficiency.
When leveraged by those businesses and their millions of locked-down knowledge workers, well, the world changed forever.
Slowly since then, more and more users have activated Operator Connect – Microsoft Teams’ integrated voice calling feature – and swapped out-dated legacy PBX telephony for in-platform, game-changing VoIP functionality.
But there’s a but: businesses for which regulatory compliance is non-negotiable must ensure all of that smart new Microsoft Teams-enabled voice communication can be captured, archived and searched.
To do so, they must partner with a solution provider able to make it all happen.
“As companies embrace alternatives to legacy voice and calling infrastructure and move to cloud-based unified communication platforms, modern voice recording compliance approaches have become essential,” says Dan Nadir, Chief Product Officer at leading Digital Communications Governance provider Theta Lake which has recently released a new DCG integration for Microsoft Operator Connect.
“That shift to cloud-native voice presents new challenges for legacy compliance recording systems that are device and network-based. We’ve focused on providing the broadest coverage for all of the cloud voice unified communication platforms out there, including now Microsoft Teams, with the deepest DCG capabilities.”