Innovation Without Oversight = Risk Without Limits
As enterprises adopt new technology, they can fall into the trap of partial compliance. As technology providers expand their offerings to full-fledged unified communications and AI-driven collaboration platforms to unlock unprecedented productivity, they can present new governance challenges for compliance teams trying to mitigate risks.
“The biggest misconception enterprises can have is assuming they are still in compliance after adopting new technology without assessing and addressing any new or expanded associated compliance obligations,” explains Garth Landers, Director of Global Product Marketing at Theta Lake.
“For example, in their archiving settings, they capture meetings but forget about in-meeting chat, monitor phone calls but not SMS, or archive messages but don’t include AI-generated summaries. These oversights can create compliance gaps that need to be mitigated before it’s too late.”
The Silent Crisis: Where Enterprises Are Failing
Enterprises in regulated industries like financial services and healthcare are already facing significant fines due to compliance gaps in digital communication recordkeeping. The most common failure patterns include:
- Feature Blindness: Enabling new capabilities without assessing compliance risks
- Partial Coverage: Legacy vendors that claim to support new technology but only address a small subset of traditional communication modalities
- Innovation Paralysis: Companies disable valuable features due to compliance uncertainty, stifling productivity
- Regulatory Lag: Compliance frameworks that fail to keep pace with the rapid innovation cycle
“Organizations can be overwhelmed by the breadth and depth of new technology’s capabilities,” Landers notes.
“They might restrict and turn off features as a response, and sign up with vendors who claim to support your technology only to find out they haven’t even built it.”
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