UC Today spoke with Kathryn Lodato, VP of Global Marketing at Theta Lake.
Imagine you are an IT manager. You have just implemented an enterprise-wide, global unified communications system. You’ve weighed up the pros and cons of the many solutions. You’ve considered hybrid working, bringing your own device and the inherent security challenges. You’ve ensured that above all, even the most technophobe users can easily navigate round and use the system. You receive the greenlight. Now your reputation is on the line. But you have a problem. The system is dead easy to use. But it’s not being used to its full potential. Some of the most important features are being ignored – especially by those who stand most to gain: the businesses rainmakers.
Effective use of AI
Luckily there is a technological solution. It involves what’s called Selective Archiving. Financial services businesses are in a quandary. Regulators are now aware of potential consequences of hybrid work and unmonitored applications. They expect firms to know what tools their workers are using. In most jurisdictions, every call and in-meeting chat, emoji, whiteboard, and poll must be monitored and archived compliantly. But for many IT managers, the legacy email archiving tools cannot archive virtual meetings and video.
That means huge:
- Staff recourses to physically monitor hundreds of hours of video and audio
- Archiving expenses
One option is to turn off key features like in meeting chat, file sharing and whiteboards. But that has disastrous consequences for client relationships.