2020 was a year that no-one could have predicted. As a result, the Unified Communications market has evolved and it isn’t enough for companies to rely on traditional UC anymore. We’ve seen a shift in the basics of communication, with many people relying on instant messaging and video over voice and email. What’s next for the new age of UCaaS? It’s hard to know for certain, but we think now is the time to start exploring what’s possible.
