Theta Lake’s solution for UK financial services’ company growth
Among the most tightly regulated industries advising customers directly, financial services requires watertight oversight. UK-based Attivo Group knew that the digital transformation which would enable them to pursue their ongoing growth-by-acquisition strategy would have to embrace recording, preservation, and supervision of all transaction-related customer interaction to ensure compliance with MiFID II (Markets in Financial Instruments Directive) regulation and protection of their customer’s most personal and private information.
Fortunately, their chosen platform for UC adoption, RingCentral, had a fully integrated compliance partner in the form of Theta Lake — whose Risk and Compliance Suite can ingest 100% of video, audio, and chat content to analyse exactly what is said, shown, and shared, automatically detecting regulatory, privacy, conduct, and security risks, across all regulated communications.
Automating compliance for scale
As Rosa Lear, Theta Lake’s VP of Marketing, explained, manual sampling of recording was not a scalable solution for Attivo, as an enterprise committed to growth. “First they upgraded their communications platform, by converting everything over to RingCentral. They had an upgraded system with video recording, which created far more content to supervise. With our service, they could bring in all of the recordings and automatically have them captured so they could identify every risk that was in the system, identify if there were potential things they had to remove from the system to avoid data leakage. And because it’s completely automated, with no manual processing or sampling involved, it will scale robustly when they grow 10-fold, 20-fold, and beyond.”