Best Practices and Apps for Secure Video Conferencing
Secure video conferencing isn’t just “nice to have” in today’s world; it’s necessary. As hybrid work continues to thrive as the most popular choice for most businesses, companies need an effective way to keep their teams aligned and connected.
Video conferencing is the key to building more productive, connected teams. It’s also becoming increasingly common in customer service.
There’s only one major downside: security. Choose the wrong video conferencing platform or fail to implement the right features, and you risk serious compliance issues, fines, and data losses. The trouble is that while most video conferencing platforms targeting enterprise users promise some level of security, not all of them offer the same feature sets.
Here’s how to choose the right apps for secure video conferencing and protect your brand.
The Key Features of Secure Video Conferencing Platforms
There are a lot of different factors to consider when choosing a video conferencing platform, from immersive features (like those offered by Microsoft Teams), to AI capabilities.
If your focus is on security (which it probably should be), you’ll need to look beyond the most “exciting” capabilities of your chosen platform. Here’s what we recommend focusing on, when selecting the perfect platform:
- Encryption: It probably goes without saying, but end-to-end encryption is crucial for secure video conferencing. You need this to ensure that only the right people can access and decipher the information being shared. Ensure encryption applies to all the content shared in a meeting, from screens and files, to chat, audio, and video streams.
- Access controls: Another must-have, access controls help to guarantee the only the right people can access your meeting tools. Ideally, you’ll want two-factor authentication as standard, as well as the ability to create policies for different team members.
- Management features: Integrated management features, such as the ability to set passwords for meetings, create secure breakout rooms, and so on will also be crucial to security. Make sure you can also kick anyone from a meeting who shouldn’t be there.
- Compliance: Depending on the industry you serve, you may need your secure video conferencing software to comply with certain regulations. Look for evidence your vendor is compliant with things like GDPR, HIPAA, or PCI-DSS.
- Apps and integrations: If your solution is going to work alongside other apps, can it share information with these solutions securely? Does the vendor offer specific security-focused apps and add-ons, like Zoom’s Theta Lake apps?