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UC Today: Theta Lake Uncovers Almost Every Business Has Security Anxiety About Gen AI In UC

By October 15, 2024October 16th, 2024No Comments
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Security concerns are being stoked by record compliance fines with 97% of respondents expressing worries about Gen AI’s impact on security and compliance

Research by Theta Lake has found that almost every enterprise canvassed is nervous about deploying generative AI technologies in unified communications and collaboration (UC&C) due to the potential security vulnerabilities it may create.

With “record-breaking” regulatory fines totalling over $4 billion being issued to more than 70 businesses this year for infractions relating to communication capture, recordkeeping, and supervision, companies are evidently cautious of relying on relatively new and unknown technologies like generative AI.

The AI-powered communication and compliance vendor’s sixth annual Digital Communication Governance, Archiving, Compliance and Security Report revealed that 97 percent of respondents shared their anxieties about using generative AI capabilities for UCC and Digital Communications Governance and Archiving (DCGA).

Devin Redmond, Co-Founder and CEO of Theta Lake, commented on the report: “GenAI is certainly top-of-mind, and the multiple areas of concern respondents noted highlight that.”

“Although AI is a hot topic, it’s clear much of the concern revolves around the potential for risks versus actual risks from any broadscale usage.”

“Our report makes it equally clear that the modern digital workplace is in full effect with both a broadening and deepening in the use of cloud-based and meshed, multi-channel communication and collaboration tools.”

“Organisations are also feeling the pain of non-unified archiving and voice recording tools that make capture, archiving, reconciliation, supervision, and surveillance harder than ever before.”

Redmond continued: “With Theta Lake, organisations can address that pain and reduce off-channel communications, increase coverage of workplace UCC, reduce the total cost of ownership of archiving, and meaningfully improve compliance outcomes.”

 

Read the full article by UC Today here.

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