We reached out to execs from Zoom, Talkdesk, Aircall, Bandwidth, BlueJeans, Content Guru & Theta Lake
The communications landscape is one of constant transformation, and innovation. This has been particularly evident in the last couple of years, with the challenges of the pandemic pushing companies to rethink every aspect of the way they work.
Experts say the events of 2020 accelerated digital transformation by around 7 years, hurtling us into a new future of communication and collaboration. As companies in the UC sector work to maintain the momentum of this fast-paced, creative marketplace, what can we expect from the years ahead? We spoke to innovators Aircall, BlueJeans, Content Guru, Talkdesk, and Thetalake to find out.
What are the most significant customer trends from 2021?
Innovation is often empowered and enhanced by the changing demands of companies, and the challenges they need to overcome. In the last year, we’ve seen a number of new innovations emerging throughout the communication landscape, from increasing demand from differentiated customer experiences to a new focus on remote and hybrid work. Here’s what our experts had to say about the trends of 2021.