Defining Digital Communications Governance and Best Practices
The last couple of years have been particularly eventful for digital communications governance and compliance. Employees in virtually every industry are leveraging more communication tools than ever before, from Microsoft Teams to WhatsApp, and they’re struggling to keep data secure.
In both the UK and the US, regulators have imposed billions of dollars in fines against organizations with limited governance strategies. The problem has become significant enough that some highly regulated industries have begun removing teams’ access to UC features.
Ultimately, the evolving landscape highlights a growing need for a new approach to governing communication strategies. Now, leading analysts like Gartner and G2 recognize Digital Communications Governance (DGC) as the future of UC compliance.
So, what exactly is DGC, and how can your company prepare?
What is Digital Communications Governance?
Digital Communications Governance (DGC) is described by Gartner in its hype cycles as an approach to leveraging solutions that give companies methods to monitor and enforce regulatory compliance and corporate governance across a growing communications ecosystem.
G2 issued a similar definition, describing DGC solutions as software that helps regulate, optimize, and manage communication processes across multiple channels, from video to messaging.
DGC is an evolved approach to communications governance intended to drive a more holistic approach to protecting data across every communication channel. It addresses the governance challenges emerging in a world where employees communicate via various apps and tools, and the variety of data produced by teams is evolving.
Why is Digital Communications Governance Important?
So why are industry analysts like Gartner paying increased attention to DGC? The simple answer is that the way we communicate has changed. Gartner predicts that by 2027, 65% of enterprise customers will merge the supervision of text, audio, and video-based content to enable full communications governance.
This underscores the ongoing evolution of the communications landscape. Every day, employees share countless forms of data, from typed and spoken information to whiteboards, visual content, and screens. The rise of more forms of digital communication means people can now connect and share ideas easily, even in hybrid and remote landscapes.
However, traditional governance and compliance strategies are too limited in this world. Email and on-premises voice archives are no longer enough. Companies need to transition to a new approach that encompasses all communication formats.
Read the full article at UC Today.
