Industry executives and experts share their predictions for 2023. Read them in this 15th annual VMblog.com series exclusive.
By Devin Redmond, CEO and Co-founder, Theta Lake
In reflecting on the compliance trends that we saw in 2022, the need to implement a modern approach to compliance and security across modern unified communications (UC) platforms like Zoom, Microsoft Teams, Webex by Cisco, RingCentral, and Slack has never been more present.
Companies that take the extra step to ensure the platforms their employees and customers are communicating on are both compliant and secure will position themselves ahead of the anticipated increase in scrutiny and subsequent regulatory fines they may be faced with in the new year.
Below are ten key compliance and security trends organizations should keep an eye out for in 2023.
1. Firms will embrace UC tools to gain competitive advantages. As part of the digital transformation, IT budgets will favor voice, video, chat, whiteboard, document, and project tools that improve productivity, connectivity, and information sharing as well as customer acquisition and experience. These investments and ROI expectations will drive the adoption of features currently disabled for compliance reasons, in Zoom, Teams, Slack, RingCentral, Mural, Webex by Cisco, and others. Meanwhile, firms that choose not to modernize their UC and compliance stacks and rely on policy-based controls in an attempt to block or manage the use of these core features will feel the pain of being judged by regulators, customers and competitors against peers that are already in the process of modernization. As a result, the growing gap between firms that embrace the full features of UC tools compared to those that try to prevent the evolution to UC will begin to show in the improved topline, bottom line, and compliance of the former over the latter.