Theta Lake for Zoom Contact Center is one of Theta Lake’s eight apps currently published on the Zoom App Marketplace. It offers a comprehensive compliance and security suite that helps organizations manage, monitor, and retain their digital communications.
The partnership between Zoom and Theta Lake goes back to the early days of the Zoom App Marketplace in 2018, when the Theta Lake for Zoom app was the first-ever app to be published on the platform.
Since then, Theta Lake has continued to innovate by creating apps for various Zoom products like Zoom Phone, Zoom Whiteboard, and Zoom Contact Center.
What challenges did customers face before Theta Lake built with Zoom?
According to the Theta Lake team, many organizations encounter challenges in effectively retaining and supervising contact center recordings that are compatible with their media-rich unified communication systems. These recordings are crucial for management teams to conduct regular reviews of all content. This helps to ensure quality and facilitate training, and can be used to help validate adherence to regulatory requirements. Furthermore, the recordings often encompass sensitive data such as Personally Identifiable Information (PII) and Payment Card Industry (PCI) data, with the need to implement robust security measures.
Read the full blog by Zoom here.
