Retention and Compliance for RingCentral Unified Communications
Organizations have electronic communication retention and supervision policies in place to comply with regulations, such as Dodd-Frank, PCI-DSS, and MiFID II, as well as ensure that the content of these communications comply with company policies, quality standards, and external regulations. The volume of call recordings and digital content that require retention and supervision can be staggering, making review and compliance difficult.
Theta Lake provides AI-based compliance and archiving for RingCentral contact center, audio and video recordings, SMS, Teams Messaging, faxes, and voicemails with automated risk detection in digital content based on NLP and deep-learning powered policies.
ZK Research White Paper:
Solve Hybrid Work Compliance Challenges with Theta Lake and RingCentral
Hybrid work is here to stay. Collaboration tools play a key role in energizing the workforce and enabling productivity. Yet, this often creates compliance “blind spots,” particularly for regulated industries. Fortunately, RingCentral and Theta Lake have teamed up to address these issues, and Theta Lake’s approach to hybrid world compliance enables firms to be successful and enable digital transformation.
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Challenges
Regulatory requirements including Dodd-Frank and MiFID II have expanded the amount of audio recording that organizations have accumulated. That is now compounded by privacy rules like GDPR and California Consumer Privacy Act along with personal accountability regimes for compliance teams, which means those recordings need review, supervision, and audit.
Organizations don’t have the toolset to efficiently, effectively, and affordably performing compliance review, supervision, and archiving on large volumes of RingCentral recordings. Existing approaches have been inadequate,
- Manual Review – Lacks scale and is costly
- Legacy Archiving and DLP Tools – Focused on text-based communication
- Transcription with Search Tools – Lacks accuracy, doesn’t cover visual content, takes too much time, costly
Theta Lake also offers an archive connector that captures all RingCentral content in context and adds it to your existing archive. Download our solution overview to learn more.
THE INTEGRATION
Simplify Compliance Review with AI Intelligence
Stay Compliant at Every Stage of the Review Process
Supervision
Ensure employees are meeting quality standards as well as prevent leakage of sensitive information.
Analysis
Identify misconduct or any behavior not consistent with regulations in large volumes of recordings.
Archive
Long-term, WORM compliant archive to comply with your organization’s specific retention requirements.
eDiscovery
Better preserve content for litigation matters. Search for recordings based on policy detections, people, and keywords.
Expand Compliance Supervision to all RingCentral Content
Theta Lake provides compliance for RingCentral call recordings, Teams Messaging, SMS, faxes, video conferences, and voicemails to detect regulatory and corporate risks within RingCentral communication. Using AI to power insights and automation, Theta Lake offers customizable workflows to efficiently scale the compliance review and supervision process for any sized organization.
Risk Detection & Prioritization
- RingCentral video, voice, RingCentral Teams Messaging, SMS, voicemail, and fax communications are checked against 70+ built-in policies to surface regulatory, corporate compliance, and conduct risks in RingCentral communications. When a potential risk is detected, Theta Lake surfaces the detection in an AI-assisted workflow to help teams prioritize remediation of compliance risks. By focusing resources and efforts on content with identified risks versus performing review on random samples, compliance teams can more easily and cost effectively remediate more organizational risks.
Archive and eDiscovery Management
- Secure, WORM compliant archives provide the ability to store, archive and process RingCentral video and call recordings, RingCentral Teams Messaging, SMS, faxes, and voicemails for long-term retention, legal hold, and eDiscovery.
- Comprehensively capture all chat messages and seamlessly integrate them into your archive, retaining the full context of each chat, including all visual images (emojis, reactions, gifs, pictures), links, shared files, and more with Theta Lake’s Archive Connector.
RingCentral Teams Messaging Chat, IM, & File Capture
Effortlessly unlock the productivity gains from IM and Chat collaboration with RingCentral Teams Messaging, and be compliant with FINRA, SEC, FCA and other legal and regulatory electronic communication retention obligations without worrying about cost overruns.
Conversations are saved in their original threaded context, as well as capturing files and images within the conversation history. These shared files are captured, retained, and analyzed along with RingCentral Teams Messaging, providing one platform to control and supervise all Teams Messaging generated content.
Play Video
Play: RingCentral Teams Messaging Archiver
WHY THETA LAKE?
RingCentral + Theta Lake = Unified Communication Compliance
Streamline compliance and increase reviewer productivity
Save Time, Save Money
- Increased Supervision Scale: Review 100% of digital content with technology, plus workflow insights and automation.
- Time-Saving Workflows: AI drives review activity for non-technical reviewers to more easily, efficiently, and consistently deal with RingCentral communication supervision.
Improved Compliance, Reduced Risk
- PII Redaction: Apply redaction to recordings with personal information, preventing leakage of PII.
- Time-Saving Reports: Detailed reports of RingCentral communications, identified risks, and workflow actions on RingCentral content, give managers and auditors a clear understanding without having re-review.
Integrate RingCentral Video
Protect every meeting with comprehensive enterprise-grade security. Theta Lake integrates with RingCentral Video to capture your teams video conferences, screen shares, and internal video shares for compliant archiving and risk detection.
Play Video
Play: RingCentral Video Integration
HOW IT WORKS
Theta Lake for RingCentral
Learn how Theta Lake powers automation and workflow insights to add greater efficiency and consistency, while reducing costs.
Additional RingCentral Resources
WEBINAR: Use Compliance to Maximize ROI with RingCentral Office for Financial Services
As more and more business interactions occur on modern collaboration platforms and oversight mandates increase, proactive storage and review of those interactions becomes more and more important, especially for those in financial services in the US and the UK. Learn how Theta Lake and RingCentral partner to provide a compliant and secure Unified Communications office suite including chat, video, voice, SMS, and more.
CASE STUDY: Attivo Group
Compliance And More: Using Automation And AI To Detect Security And Compliance Risk In Modern Collaboration Platforms