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Compliance and Security for All RingCentral Communications

Since 2018, Theta Lake has partnered with RingCentral to provide cutting-edge compliance and security for RingCentral’s cloud-based business communications and collaboration solutions. Theta Lake’s solution enables customers to safely leverage all the features and functionality of RingCentral – covering meetings/video, phone, messaging, contact center and more, resulting in improved ROI and user satisfaction.

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ENHANCE PRODUCTIVITY &
USER SATISFACTION
Confidently and compliantly enable RingCentral
modes of communication you need.
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MAXIMIZE THE ROI OF YOUR
RINGCENTRAL INVESTMENT
Fully embrace the collaborative benefits
of RingCentral for your organization.
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REDUCE THE
CHANCE OF FINES
Transform recordkeeping while keeping users
on monitored RingCentral communications.

The Most Certified Compliance Integration
Coverage Across RingCentral Solutions

Theta Lake is a compliance and security platform purpose-built for unified communications, providing unparalleled coverage for RingCentral MVP™ & Contact Center, including:

Meetings / Video

Capture for 3rd party archives, full compliant archiving, and full search & replay with risk detection across all modes of video, voice, chat, screenshare, on-screen content, and more.

Team Messaging

Capture for 3rd party archives, full compliant archiving, data leakage protection, full timeline search and risk detection including files & rich media, and built-in policy-based remediation and end-user compliance training.

Mobile & SMS

Capture for 3rd party archives, full compliant archiving, full timeline search, and risk detection.

Phone

Compliant voice, voicemail, and conference call recordings archiving, and metadata retention, search, and risk detection.

RingCentral Contact Center
and RingCX

Compliant voice recordings archiving, call logs and metadata retention, search and risk detection, extended data redaction, and protection options.

Fax

Capture for 3rd party archives, full compliant archiving, and full search & review, and risk detection.

Why Theta Lake is Unmatched in Compliance and Security for RingCentral

The Most Certified RingCentral Compliance & Security Integration Coverage

Enhance compliance and security on any RingCentral modality and any RingCentral feature, anytime you need it.

Industrial Grade, Certified & Perpetually Maintained API Integrations

All API-based integrations are built in-house by Theta Lake experts and certified with RingCentral who is an investor in Theta Lake, meaning you have the industry’s most powerful, trusted integrations without any caveats, fine print, or reliance on 3rd parties, including our promise to monitor, maintain, and update API coverage and integrations for the life of your subscription.

Comprehensive Communications Capture

Full-fidelity capture and ability to export / integrate with 3rd party archive and storage tools while maintaining the ability to render, search, review, and play back content in native format within a single timeline showing the full history of communications versus the legacy approach of disparate EML files or attaching MP3 / MP4s to emails. Leveraging Theta Lake’s spaces capabilities, customers can capture content organization-wide, for specific individuals or groups.

Flexible Archive Integrations and/or Native Compliant Archiving

Ability to capture any RingCentral communication and send to 3rd party archives and storage to minimize impact on downstream systems and processes and / or the ability to use fully compliant Theta Lake archiving including SEC 17a-4 attestation for storage, search, replay, and risk detection.

The Most Complete Reconciliation Reporting

Provide auditors and regulators with built-in reports on the number of records being created, captured, archived, and delivered downstream to 3rd party archives as well as a fully supported API interface developer program you can use for your own reconciliation tools and processes.

Cloud Native with Flexible Archive Storage

Options to deploy on AWS and Azure across our 10+ global implementations; full support for using and managing your own encryption (aka Bring Your Own Key / BYOK); ability to use multiple storage or remote storage locations in AWS or Azure for data residency requirements; and the ability to fully own the data by using your own storage accounts in AWS or Azure where Theta Lake maintains config and compliance policies including 17a-4 attestation, but writes the data directly to your storage accounts providing control, access, no future migration fees, and better TCO (aka Bring Your Own Storage / BYOS).

Patented Proactive Compliance & Risk Detection Built into Solution

Theta Lake’s patented AI-assist technology includes hundreds of risk detection capabilities that are used by customers for surveillance, insider risk, workplace misconduct, and more. Detections can be used to automate end-user training and alerting compliance or security reviewers all while enabling organizations to leverage ML-based policies to detect risks across what is said, shown, shared, or typed in calls, chats, files, file shares, screen shares, texts, and more.

Long-standing, Strategic Partnership

RingCentral’s investment in Theta Lake in 2022 validates the strength and long-term access, alignment, and commitment of the partnership.

What's New

Resources solution overview RingCentral

Now Supporting RingCentral
Contact Center

Theta Lake is delighted to announce the extension of its strategic partnership with RingCentral. The Theta Lake solution now seamlessly integrates with RingCentral Contact Center to provide archiving, PCI compliance, and AI-based risk detection with dedicated review workflows. Theta Lake makes it easy to efficiently manage compliance while saving time and resources.

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Customer Success

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“Complying with regulations shouldn’t be about just checking a box. With Theta Lake, we’re able to seamlessly integrate the solution with our collaboration platforms, review recordings, and determine risk levels and remediation efforts automatically.” Read more

Joint RingCentral Customer

Learn More With These RingCentral Resources

WhitePaper ThetaLake and RingCentral ZKResearch

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Best Practices for Messaging, SMS and Recordkeeping and Supervision
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Solution Brief

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Security and Compliance for Modern Collaboration Platforms

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