Compliance and Security for All RingCentral Communications
Since 2018, Theta Lake has partnered with RingCentral to provide cutting-edge compliance and security for RingCentral’s cloud-based business communications and collaboration solutions. Theta Lake’s solution enables customers to safely leverage all the features and functionality of RingCentral – covering meetings/video, phone, messaging, contact center and more, resulting in improved ROI and user satisfaction.
Enhance Productivity & Reduce Off-Channel Comms
Compliantly enable key UCC and AI tool ROI and keep users on-channel
Prove Communications Data Capture & Reconciliation
Capture and validate record completeness across communication channels
Reduce UCC and AI Communication Risks
AI detection and response for Compliance, Conduct, and Data Protection risks
The Most Certified Compliance Integration Coverage Across RingCentral
Theta Lake is a compliance and security platform purpose-built for unified communications, providing unparalleled coverage for RingEX, RingCX, and RingCentral Contact Center, including:
Meetings / Video
Team Messaging
Capture for 3rd party archives, full compliant archiving, data leakage protection, full timeline search and risk detection including files & rich media, and built-in policy-based remediation and end-user compliance training.
Mobile & SMS
Capture for 3rd party archives, full compliant archiving, full timeline search, and risk detection.
Phone
Compliant voice, voicemail, and conference call recordings archiving, and metadata retention, search, and risk detection.
RingCentral Contact Center and RingCX
Compliant capture, archiving, and supervision of voice, SMS, email, social media pages/accounts, and messaging app communications.
Fax
Capture for 3rd party archives, full compliant archiving, and full search & review, and risk detection.
Why Theta Lake is Unmatched in Compliance and Security for RingCentral
Enhance compliance and security on any RingCentral modality and any RingCentral feature, anytime you need it.
All API-based integrations are built in-house by Theta Lake experts and certified with RingCentral who is an investor in Theta Lake, meaning you have the industry’s most powerful, trusted integrations without any caveats, fine print, or reliance on 3rd parties, including our promise to monitor, maintain, and update API coverage and integrations for the life of your subscription.
Full-fidelity capture and ability to export / integrate with 3rd party archive and storage tools while maintaining the ability to render, search, review, and play back content in native format within a single timeline showing the full history of communications versus the legacy approach of disparate EML files or attaching MP3 / MP4s to emails. Leveraging Theta Lake’s spaces capabilities, customers can capture content organization-wide, for specific individuals or groups.
Ability to capture any RingCentral communication and send to 3rd party archives and storage to minimize impact on downstream systems and processes and / or the ability to use fully compliant Theta Lake archiving including SEC 17a-4 attestation for storage, search, replay, and risk detection.
Options to deploy on AWS and Azure across our 10+ global implementations; full support for using and managing your own encryption (aka Bring Your Own Key / BYOK); ability to use multiple storage or remote storage locations in AWS or Azure for data residency requirements; and the ability to fully own the data by using your own storage accounts in AWS or Azure where Theta Lake maintains config and compliance policies including 17a-4 attestation, but writes the data directly to your storage accounts providing control, access, no future migration fees, and better TCO (aka Bring Your Own Storage / BYOS).
Theta Lake’s patented AI-assist technology includes hundreds of risk detection capabilities that are used by customers for surveillance, insider risk, workplace misconduct, and more. Detections can be used to automate end-user training and alerting compliance or security reviewers all while enabling organizations to leverage ML-based policies to detect risks across what is said, shown, shared, or typed in calls, chats, files, file shares, screen shares, texts, and more.
RingCentral’s investment in Theta Lake in 2022 validates the strength and long-term access, alignment, and commitment of the partnership.
What's New
Now Supporting RingCX
Theta Lake is proud to release extended digital support for RingCX. The modern customer experience takes place across many digital channels — voice, email, SMS, social media, app review sites, and more. So compliantly capturing and archiving all regulated contact center communications has become extremely complex.
Theta Lake’s newest update to the RingCX integration includes full compliance support for Digital channels, including email, SMS, Facebook / X / Instagram / YouTube accounts or pages, social media messaging, and other messaging apps like WeChat and WhatsApp.
Customer Success
“Complying with regulations shouldn’t be about just checking a box. With Theta Lake, we’re able to seamlessly integrate the solution with our collaboration platforms, review recordings, and determine risk levels and remediation efforts automatically.” Read more
Joint RingCentral Customer
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Partnership Overview
Theta Lake and RingCentral Partnership overview
White Paper
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