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Compliance + Risk Management for Verint Recorded Communications

Electronic communication business preservation and supervision regulations, such as Dodd-Frank, PCI-DSS, SEC 17a-4, and MiFID II, have been in place for a while. Plus, privacy rules like GDPR coupled with personal accountability regimes mean your company needs to know what is being shared across its communication channels. This increases the priority of recording and supervision of your corporate-wide phone, video, and chat communications along with the challenge of efficiently and effectively implementing risk management controls.

Theta Lake provides an AI-based, purpose-built security and compliance suite for recording, retention, deep supervision, data leakage, and risk detection for unified communications, helping firms scale their compliance and risk management controls across their Verint recordings.

Download the Integration Brief

Simplify Compliance Review with AI Intelligence

Stay Compliant at Every Stage of the Review Process
Risk Management

Identify misconduct, regulatory risks, or acceptable use risks not consistent with corporate policy or regulations

Data Leakage Detection

AI and NLP-based policies are tuned to detect PII and confidential information, whether shared in voice, visual, or text-based content

Archive and EDiscovery

SEC 17a-4, WORM compliant storage with robust search capabilities


Validate and enforce unified communication platform security policies, plus detect malicious URLs shared in chat and video

Theta Lake integration with Avaya Cloud Office by RingCentral, risk and compliance search overview

Expand Compliance Supervision

Augment human review with machine learning (ML) and natural language processing (NLP) risk detections and scoring to improve scale, efficacy, and coverage without compromising human judgment.

  • 70+ built-in policies powered by NPL and Deep Learning automate the detection of regulatory, safety, cybersecurity, compliance, and acceptable use risks across what was said, shown, and shared in voice, video, or chat
  • Ability to create custom, company-specific detection rules along with leveraging existing keyword/lexicon lists
  • Detect leakage of sensitive or confidential information shared on-screen, across chat platforms, or over voice calls
  • Identified compliance risks powers risk scoring, enabling compliance teams to focus review efforts on high-risk content and remediate more organizational risk
  • Feature-rich media player for easy review, including accelerated playback, video thumbnails, full workspace for review annotation/comments
Solution Overview
Streamline compliance and increase reviewer productivity

Drive Review Efficiency with Risk Prioritization

Spend resource and effort on recordings with identified risks versus raw transcript searches on random samples, enabling remediation of more organizational risks.

Streamline Review Workflow

AI-powered workflow provides a streamlined, high-quality review process that is directed, easy, and consistent.

Store, Manage and Retrieve Recorded Communications

Theta Lake provides secure, encrypted, WORM-compliant storage in SOC 2 Type II certified data centers designed specifically for unified communications

    • Easy access, viewing, and search across metadata and within audio, video, chat recorded conversations
    • Legal-hold case management to efficiently process auditor and legal counsel requests

Security and Compliance for Modern Collaboration Platforms