Companies are adopting new technologies in response to remote working demands from COVID-19 at an unprecedented rate, Microsoft Teams has increased from 32MM to 75MM daily active users and Zoom has seen daily meeting participants increase from 10MM to 300MM within 2020. As organizations integrate videoconferencing, collaboration chat, and voice applications to their core business communication infrastructure, governance requirements do not go away, and organizations must adapt to intelligently capture, retain, and supervise large volumes of rich media content.

Adopting modern digital communications is providing firms with more effective and dynamic ways to engage customers and conduct business, however, it also a primary channel for compliance risk and data leakage. Plus, with the introduction of media-rich collaboration platforms, like video conferencing, organizations have found that using their traditional archive platform for these new Unified Communication mediums is often substandard because they were predominantly designed for email. Firms need an archiving, eDiscovery, and risk management solution capable of handling all types of digital communications, including email, audio, video, IM, and collaboration chat.