This year, the traditional office, as we knew it, has become a thing of the past. In a world of flying chat bubbles and video calls, today’s office lives inside the four corners of your computer screen, testing technology in new ways.
Just like other industries, digital technologies have been well established in financial institutions (FI’s)—as the industry relies heavily on video, chat and voice collaboration tools. The pandemic forced these organizations to rapidly increase collaboration-tool usage, which will be a constant in a post-COVID-19 remote work environment.
This surge comes with a new set of challenges as FIs enhance their current technology to meet compliance and regulatory challenges or face brand-damaging consequences. 2021 will be a touchstone year for defining our new normal work environment and virtual collaboration. How we secure it will be instrumental for FIs to remain competitive and reliable. Here are my top predictions for FIs as they embrace modern collaboration.