Leading security solution vendor Theta Lake on its seamless new support for RingCX.
Voice calling via today’s giant cloud-powered unified communication platforms is revolutionizing enterprises everywhere.
Functionality and simplicity combine with scalability and cost efficiency to enhance productivity and user experience.
It all means that seamlessly integrating voice into the wider unified communications stack is the super-important next step for those that now rely on the biggest of the all-in-one-place, go-to platforms.
However, for those enterprises for whom the compliant capture and storage of voice call data is a statutory (or commercially differentiating) requirement, doing so via those additionally-complex platforms can be a clunky challenge.
Unless, that is, they or their IT service providers partner with a voice compliance middleware vendor that has the giant UC platform integrations covered.
“Routing voice calls through organisations’ preferred unified communication and collaboration platforms brings everything together onto one user interface – recording, reviewing, and archiving those calls automatically and within that same ecosystem must occur as seamlessly as possible in order to leverage all of the benefits on offer,” says Garth Landers, Director of Global Product Marketing at leading digital communications governance solution vendor Theta Lake which has recently announced new voice compliance integrations with RingCX, RingCentral’s AI-powered contact center platform.
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