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UC Today: Governance and Security – More Than Just a WhatsApp Problem

By February 14, 2024No Comments
Governance and Security More Than Just a WhatsApp Problem


Leading solution vendor Theta Lake on ensuring all communications are compliant


Compliance used to be easy.

Organizations compelled by law to retain relevant communications would simply archive all hard copy documents and record all analogue voice calls.

It got more complex with the addition of email- back in the late 1990s.

Today, of course, the world’s dizzying array of digital communication channels are myriad, sophisticated, and often integrated with each other via powerful unified platforms such as Cisco Webex, Microsoft Teams, and the hundreds of others that exist.

As a result, modern compliance also applies to voice over IP, email, messaging, chat, white boards, and even video. Allowing any one of them to fall through the cracks can lead to an unintended – and expensive – breach of the regulations.

In the US, for example, big fines have recently been imposed for non-compliant use of WhatsApp: the smarts (and popularity) of modern, fast-evolving communication preferences colliding catastrophically with the long-established (and wholly appropriate) rules.

It means that, for the organizations for whom compliance with multiple regulations in multiple territories is business-critical, safely leveraging the new, game-changing power of omnichannel communication can be a huge challenge.

Help, however, is close at hand.

“It’s right for businesses to maximize the benefits of the many and varied unified communication platforms and tools that are now significantly enhancing efficiency and user experience – at the same time, regulatory compliance across the communications infrastructure must be assured,” says Susannah Hammond, Senior Regulatory Intelligent Expert at leading UCaaS compliance vendor Theta Lake, whose multi-award winning product suite provides patented compliance and security for collaboration platforms including RingCentral, Webex by Cisco, Microsoft 365 and Teams, Slack, Zoom, Movius, Box, Mural, Asana and more.


Read the full article here!

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