The trends of the communications and collaboration landscape are constantly evolving. New channels emerge to help companies better serve their clients. Innovative technology like AI and machine learning opens the door to more meaningful conversations.
However, throughout history, there is one thing that has never changed – the need for exceptional security and privacy. The introduction of everything from GDPR to new call recording and compliance standards means that businesses are always altering the way they think about security. UCToday connected with RegTech leaders including Theta Lake’s Anthony Cresci to get input on the expanding marketplace.
Implementing proper security and compliance controls across UC platforms is essential. “Add unified communications to core compliance and risk management programs, don’t ignore it,” says Cresci. “As the fastest growing channels, video conferencing and collaboration chat are most susceptible to risky/non-compliant behavior and oversharing of sensitive information.”