The pandemic spurred more violations and fines for organizations.
Theta Lake bills itself as the compliance and security solution that enables customers to unlock the power of modern communication tools, much of which surround unified communications. Although company officials don’t tout the numerous clients they work with, Theta Lake does say it handles compliance for five of the top 10 North American banks. With the backing of investors such as Zoom, Salesforce Ventures and Wells Fargo Startup Accelerator, Theta Lake has won industry awards from Enterprise Connect (Channel Futures’ sister event), The Cyber and Best Tech Startups, to name a few.
Theta Lake says it leverages “true” machine and deep learning, natural-language processing (NLP), and enhanced user experience to capture, archive, detect and surface risks across video, visual, voice, chat, document and email content.
However, Anthony Cresci, SVP of finance, business development and operations for Theta Lake, says success in compliance is more than a series of tasks the company carries out. It’s also about relaying a message that encourages a cultural shift among organizations and employees. For example, workers are likely to violate compliance mandates when they use communication channels not sanctioned by their employers. This begs the question: Why aren’t companies more flexible when it comes to providing a range of communication options?
Cresci tackles that point in this interview. He also addresses the role of AI in compliance, the greatest risks surrounding data privacy, and why channel partners should be concerned about compliance beyond the bottom line.