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PRODUCT UPDATE: Microsoft Coverage, Cloud9, Information Barriers, Change of Venue, Additional Detections, and more

By August 3, 2021August 23rd, 2021No Comments

Theta Lake’s multi-award winning product suite provides compliance and security for modern collaboration platforms, utilizing over 40 frictionless partner integrations that include Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Theta Lake can capture, compliantly archive, and act as an archive connector for existing archives of record for video, voice, and chat collaboration systems. In addition to comprehensive capture and archiving, Theta Lake uses patented AI to detect and surface regulatory, privacy, and security risks in an AI assisted review workflow across what is shared, shown, spoken, and typed. Theta Lake enables organizations to safely, compliantly, and cost-effectively expand their use of communication platforms.

Our close relationships with customers and partners enables us to continually anticipate and respond to industry needs. 

The team at Theta Lake strives to deliver on the promise of innovation in compliance and security for modern communication platforms through continued enhancements and product developments. Below are the latest updates to our platform, available now.

Expanding Compliance and Security Supervision and Archiving Coverage for Modern Communication Systems

Enhancing and Innovating Compliance and Security Risk Detection and Handling

Scale, Efficiency, and User Experience for Improved Usage and Adoption

Expanding Compliance and Security Supervision and Archiving Coverage for Modern Communication Systems

Expanded Microsoft Supervision and Archiving for Sharepoint

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Theta Lake is proud to expand its supervision and archiving coverage for Microsoft Sharepoint. This new integration aligns with the accelerated adoption of Microsoft Teams, which reached a new milestone of 250 million monthly active users in July, and its close interaction with Sharepoint in firms using Office 365. Microsoft Sharepoint is now a content source enabling customers to compliantly archive and supervise both:

  • Sharepoint Discussion Boards: covering the boards, discussions within them, and replies to discussions plus
  • Sharepoint Pages: including comments on a page, replies and likes.

This latest integration extends Theta Lake’s recording, archiving, compliance and risk mitigation coverage for audio, video and chat across Microsoft.  Sharepoint Discussion Boards and Pages adds to existing integrations available to customers which include Teams Meetings, Teams Chat, Realtime Compliance Advisor for Teams, Azure Storage for archiving, OneDrive, Azure Active Directory SSO, and Outlook / Exchange Online for remote archiving.

Go to Microsoft Integration Page
Microsoft SharePoint Integration

Cloud9 Supervision and Archiving Now Available

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Theta Lake is honored to integrate Cloud9, one of the leading and most influential new cloud voice systems for financial services trading environments. Theta Lake’s compliant archiving and highly efficient supervision and reporting system enables firms using Cloud9 to meet key regulatory requirements for voice recording including MiFID II, CFTC, and FCA’s SYSC rules.

The integration of Cloud9 expands the coverage of Theta Lake’s multi-award winning product suite which provides compliance and security for modern collaboration platforms, adding to over 40 frictionless partner integrations that include Webex by Cisco, Microsoft Teams, RingCentral, Slack, and Zoom.

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Enhanced Vidyard Integration and Partnership

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​​Theta Lake has enhanced its tight integration and partnership with Vidyard enabling firms to compliantly archive as well as effectively supervise, pre-review, and provide auditor reports to meet advertising review and financial promotion compliance requirements.  These new capabilities enable firms to selectively review Vidyard video content, bringing significant efficiencies to customers who are increasingly using video and asynchronous video to drive top line growth and improve customer acquisition and success.

Go to Vidyard Integration Page
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Enhancing and Innovating Compliance and Security Risk Detection and Handling

Cross-collaboration platform Information Barriers monitoring, detecting, and alerting of violations

Theta Lake has delivered a significant advancement in the effectiveness of information barrier controls.  New capabilities deliver a first of its kind solution designed to provide a macro-view across all modern collaboration tools, enabling monitoring, detection and alerting of violations, whilst bolstering the built-in features of individual software vendor partners.

Monitoring the appropriateness of information sharing is essential for organizations to reduce risks such as data leakage or non-adherence to non-disclosure agreements. For financial services firms, information barriers are required by regulators to prevent collusion and insider trading by restricting material non-public information being shared between research and investment banking teams.

The practical reality of having multiple communication tools in place, such as a firm using Zoom + Teams + Slack + Symphony, makes it increasingly difficult and complex for organizations to ensure the effectiveness of information barriers.  This unique macro view is essential for enabling firms to monitor and evidence the effectiveness of barriers across all communication channels, and take action where needed.

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Enhanced auto-remediation

Theta Lake has provided firms with enhanced options to remove risky content from chat messages.  Modern chat tools create significant challenges for compliance, legal and security teams because any typed chat, images, emojis, files or videos shared in tools like Cisco Teams, Microsoft Teams and Slack remain permanently exposed.  Being able to remove sensitive or confidential data, offensive material or malware links that would otherwise remain visible across group channels, one-to-one channels and private messages is critical.  The spectre of regulatory penalties or lawsuits relating to employee conduct, add to the significant repercussions of sensitive data being exposed and creation of persistent security vulnerabilities.  

Theta Lake can both trigger alerts for specific content or communications with elevated risk scores and enable compliance or security teams to remediate the problematic content with the click of a button via direct integration with Cisco, Microsoft, Slack or other providers.   This latest enhancement gives organizations the option to set policies to automatically remove content of concern.  No other legacy archive offers this set of critical proactive capabilities.

The inability of legacy email archives to remediate risks, and the need to use-post facto search  to find them, is a significant gap creating risk exposure for firms as well as significant cost inefficiencies.   Theta Lake modernizes compliance archiving with its proactive removal of risks through automated remediation capabilities.

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Change of venue detection across communication tools

Theta Lake has delivered new capabilities to address the supervision challenges created by the growing use of multiple communication tools.  Firms need to be able to monitor the appropriateness of information sharing and collaboration to prevent collusion, insider dealing and data leakage.  But with more modes of communications available to employees than ever before, identifying conversations and interactions is a growing challenge for compliance and security teams.  Whether the switching venue from a monitored tool to an unmonitored platform is a serious deliberate action to evade supervision or not, firms need to be able to detect the change in venue to identify and address any risks.

Theta Lake’s delivery of a new detection with flexible risk scoring is designed to both identify changes of venue and prioritize risky behavior where the change of venue is intended to evade compliance and security monitoring.  

Detection - change of venue

PII and PHI enhanced detections - with redaction and remediation capabilities

With more and more Personally Identifiable Information (PII) and Personal Health Information (PHI) being shared in communications over collaboration tools, this sensitive data needs to be identified, properly handled, and protected. Information includes personal data shared between patients, clients, insurers, pharmaceutical and healthcare institutions.  

Theta Lake’s rich coverage of PII now includes Medicare Beneficiary numbers.  With the ability to securely and compliantly archive PII; redact PII across video, voice, and chat; and remediate PII from chat rooms and threads, Theta Lake is the most comprehensive solution for addressing PII and PHI compliance needs in modern collaboration like Zoom, Webex, Teams, Slack, and RingCentral.

This latest capability adds to over 70 automated detections driven by AI, ML and NLP, identifying risks across video, voice, chat, and document content in what is shared, shown, spoken, and typed during collaboration sessions.  All with the ability to configure the risk scoring to ensure organizations remain in control of what’s flagged as priority.

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Threats of violence and bullying detections

With more and more day-to-day workplace interaction between employees, customers, and partners taking place via collaboration tools it’s never been so easy for any participant to digitally record, screen capture, and reproduce any image or communication. With a heightened awareness, receptivity to public exposure, and real repercussions for abusive and threatening behavior it’s critical for firms to be aware of conduct issues in the collaboration-first workplace.  Organizations that don’t stay ahead of handling and addressing conduct issues face significant liability and reputational exposure.

Theta Lake has expanded its detections to include threats of violence found in collaboration communications across tools such as Cisco Webex, Microsoft, Slack, RingCentral, Zoom and more.  This includes the ability to alert HR, security and legal teams of the need for review and action, as well as the ability to remove offensive and inappropriate content from persistent communication threads and channels in chat.   

This latest capability adds to over 70 automated detections driven by AI, ML and NLP , identifying risks across video, voice, chat, and document content in what is shared, shown, spoken, and typed during collaboration sessions.  All with the ability to configure the risk scoring to ensure organizations remain in control of what’s flagged as priority. 

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Enhanced risk scoring assignment and tracking across conversations and participants in conversations

Risks in communications relate to what was said, shared or shown as well as the participants that shared it.  Some participants may even be flagged by regulators as requiring heightened supervision.  Organizations need to be able to both identify risks within communications as well as track users that demonstrate or are identified as having an increased risk profile. 

Theta Lake has expanded its detections to allow organizations, with their own discretion and control, to assign risk scores to participants enabling tracking of their participation in particular conversations. In addition, Theta Lake also enables organizations to set policies that can increase the risk score of certain communications and automatically flag them for review or escalation based on the presence of participants that the organization has marked as having a higher risk profile.

This latest capability adds to over 70 automated detections driven by AI, ML and NLP, identifying risks across video, voice, chat, and document content in what is shared, shown, spoken, and typed during collaboration sessions. 

Scale, Efficiency, and User Experience for Improved Usage and Adoption

Advanced directory services and single sign-on (SSO) integrations for extended participant and user tracking, reporting, user provisioning and policy creation

From properly assigning access for administrators, compliance or security staff to differentiating and setting policies for participants in the communications being monitored, the ability to securely integrate and authenticate using an organization’s directory and SSO implementations is a fundamental yet complex requirement. 

All too often the activity is not undertaken completely or effectively, all while creating significant deployment overhead as well as creating gaps in effective data protection and risk identification.  For example if the wrong users have access to the wrong information in a compliance tool, or  participants aren’t placed into the right monitoring groups.

It’s an area that creates significant manual work as firms try and overcome these obstacles.  Maintaining the right data and configurations can become crippling for large organizations.

Theta Lake’s enhanced capabilities solve this with a robust set of directory integrations, SSO integrations, extended attribute mapping, provisioning capabilities, and unique concepts like supervision spaces to extend the concepts of roles and permissions.  Proven in some of the largest multinational and global environments with distributed business and organizational units, Theta Lake drives flexibility, efficiency, long-term maintainability and better coverage at scale.

Security and Compliance for Your Modern Collaboration Platforms